Quotes

Much unhappiness has come into the world because of the bewilderment and things left unsaid. Dostoyevsky

In the end, we will remember not the words of our enemies, but the silence of our friends.

The Reverend Martin Luther King, Jr.

People don’t ask for facts when making up their minds. They would rather have one good soul-satisfying emotion than a dozen facts.

Robert Keith Leavitt

If you could master one element of personal communication that is more powerful than anything…it is the quality of being likeable. I call it the magic bullet, because your audience likes you, they’ll forgive just about everything you do wrong. If they don’t like you, you can hit every rule right on target and it doesn’t matter.

Roger Ailes, Public relations adviser to Presidents Reagan and Bush, Sr. (p 178)

Caproni, P. (2005). Management skills for everyday life: The practical coach, 2nd ed. Upper Saddle River, NJ: Prentice Hall.